Refund Policy
Last Updated: September 23, 2026
At WRH TRADING COMPANY LIMITED, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.
Return Conditions
Returns must be requested within 30 days of the delivery date.
To be eligible for a return, items must be in their original condition and packaging, including all tags attached. Returned items must be unused, unworn, and unwashed.
If your order meets the return requirements, please contact our Customer Care Team and provide your order number:
Email: support@wrhsilk.com
Phone: +852 64635865
Once your return request is approved, we will provide the appropriate return address and return instructions.
After receiving the return instructions, please ship the package within 7 days. If additional time is needed, please contact us in advance for assistance.
Return Instructions
Returns must be authorized by our Customer Care Team before being sent back. Unauthorized returns may not be accepted.
Prepaid return labels are only provided for items that are damaged, defective, or incorrectly delivered.
Customers are responsible for return shipping costs unless the return is due to a product defect, damage, or shipping error.
Items returned in used, washed, damaged, altered, or non-resellable condition may be subject to a delayed refund, partial refund, or denial of the return request, subject to applicable consumer protection laws. If a return is not approved after inspection, the item may be returned to the customer.
The following items are considered final sale and cannot be returned or exchanged, except where required by applicable law:
Sale items
Custom-made items
Monogrammed or personalized items
Face masks
Exchange Policy
We only offer exchanges for items that are damaged, defective, or incorrectly delivered.
If you receive a damaged or defective item, please contact us within 30 days of delivery and provide photos of the issue. Once reviewed and approved, we will arrange a replacement or another appropriate resolution.
Nothing in this policy limits your mandatory consumer rights under applicable law.
Refund Policy
Refunds are processed after the returned item has been received and inspected by our warehouse.
Once approved, the refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to be processed. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Original shipping charges are non-refundable unless the return is due to a product defect, damage, or shipping error on our part, or otherwise required by applicable law.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
WRH TRADING COMPANY LIMITED
Email: support@wrhsilk.com
Phone: +852 64635865
Address: FLAT 831A, 8/F, STAR HOUSE, 3 SALISBURY ROAD, TSIM SHA TSUI, HONG KONG
Our Customer Care Team will be happy to assist you.